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How can I contact customer support?You can reach our customer support team by emailing us at info@amners.co, or by using the contact form on our website, here. We’re here to help with any questions or concerns!
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What payment methods do you accept?We accept a variety of payment options, including credit/debit cards, PayPal, and other secure payment methods. Your payment details are encrypted for your safety.
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What is your return and exchange policy?We accept returns and exchanges within 14 days of purchase for unopened, unused products. For damaged or defective items, please contact us and we’ll make it right. Check our full return policy, here, for more details.
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How do I know if a product is authentic?We only sell 100% authentic products from trusted UK distributors. All items are carefully sourced and verified to ensure they are official and genuine.
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Do you offer any discounts or promotions?Yes! We frequently offer discounts, special promotions and sales. Be sure to subscribe to our newsletter to stay up-to-date with the latest offers.
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Can I pre-order items?Yes! We offer pre-orders on select products. If an item is available for pre-order, you’ll see the option on the product page along with the expected release date.
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How do I know if a product is in stock?Product availability is updated in real-time on our website. If an item is out of stock, we will notify you when it’s back in stock. You can also sign up for notifications to be the first to know.
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Do you restock sold-out items?We do our best to restock popular items, but availability may vary based on supplier stock. If an item is sold out, check back regularly or sign up for stock notifications to be alerted when it’s back in stock.
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Do you sell singles or only booster packs and boxes?Currently, we do not sell singles. However we are working on bringing singles to our store in the near future. For now, we only sell new sealed products, including booster packs, boxes, and other sealed items.
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Do you sell Pokémon card sleeves and accessories?Yes! We offer a variety of TCG card sleeves, binders, and other accessories to protect and showcase your collection. Head over to our Accessories page to check them out!
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Do you offer free shipping?Yes! We offer free standard shipping on orders over £50 within the UK, and free express shipping on orders over £150. Be sure to check the terms on our shipping page for more details on minimum order requirements.
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How long will it take for my order to arrive?Delivery times vary depending on your location and the shipping method selected at checkout. Orders typically arrive within 3-7 business days for domestic shipments, but please check your tracking information for updates.
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How can I track my order?Once your order has shipped, you'll receive a tracking number via email. You can use this to track your package’s journey right to your doorstep.
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Do you ship internationally?Currently, we do not offer international shipping, we are only able to ship within the United Kingdom. We apologize for any inconvenience and appreciate your understanding.
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Can I change my shipping address after placing my order?If you need to change your shipping address, please contact us immediately after placing your order. If your order hasn’t been processed yet, we’ll be happy to assist. However, we cannot change the shipping address once the order has been shipped.
FAQ
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